Privacy Policy

We collect information you voluntarily provide when you use our website or request our services. This includes:

• Personal information: name, email address, phone number, and mailing address.

• Service details: the type of service you are requesting, property type, preferred appointment dates, and any photos you upload of your HVAC unit or electrical panel.

• Usage data: IP address, browser type, pages visited, and the dates and times of your visits.

• Cookies and similar technologies: we may use cookies to improve your browsing experience and analyze website traffic.

We use the information we collect for the following purposes:

• To respond to your service requests and schedule appointments.

• To communicate with you about your service, including updates, reminders, and follow-ups.

• To provide emergency HVAC and electrical services when requested.

• To improve our website, services, and customer experience.

• To send promotional emails or newsletters (you may opt out at any time).

• To comply with legal obligations and protect our rights.

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service technicians and subcontractors who need the information to perform services you have requested.

• With third-party service providers who assist us with business operations (e.g., CRM systems, scheduling tools, payment processors), under confidentiality agreements.

• When required by law, court order, or government regulation.

• In connection with a merger, acquisition, or sale of our business assets.

We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can configure your browser to refuse cookies or alert you when cookies are being sent. However, some parts of our website may not function properly without cookies.

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you.

• The right to request correction of inaccurate or incomplete information.

• The right to request deletion of your personal information.

• The right to opt out of marketing communications.

• The right to restrict or object to the processing of your information.

To exercise any of these rights, please contact us using the information provided below.

By providing your phone number and checking the consent box on our service request form, you expressly agree to receive SMS text messages from HVAC Champion Services at the telephone number you provided. These messages may include service appointment confirmations, scheduling updates, follow-up communications, and occasional promotional offers related to HVAC and electrical services.

Message frequency varies based on your service requests and interactions with our business. Standard message and data rates may apply from your wireless carrier. Messages are sent using automated technology, and your consent is not a condition of purchasing any goods or services.

To opt out of SMS communications at any time, reply "STOP" to any message you receive from us. After opting out, you may receive one final confirmation message. For help or support, reply "HELP" or call us at (620) 762-4130.

We do not sell or share your mobile phone number with third parties for marketing purposes. Your phone number is used solely for service-related communications and internal business operations. We retain SMS consent records in accordance with applicable federal and state regulations, including the Telephone Consumer Protection Act (TCPA) and related FCC rules.

You may withdraw your SMS consent at any time without affecting your ability to use our services. To update your communication preferences, contact us at (620) 762-4130 or service@hvacchampionservices.com.

When you upload photos of your HVAC unit, electrical panel, or other equipment through our service request form, these images are used solely for the purpose of diagnosing issues and preparing for your service appointment. We do not share these images with third parties without your consent. You may request deletion of uploaded photos at any time.

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can promptly delete it.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page and revise the "Last Updated" date. We encourage you to review this page periodically.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

HVAC Champion Services

Phone: (620) 762-4130

Email: service@hvacchampionservices.com

Website: https://hvacchampionservices.com